Property Management Awards 2025
Scale Up Property Management Company of the Year
What We’ve Built
Over the Past 12 Months
A year ago, BPM was a boutique firm managing 500 units, fresh from winning Boutique Property Management Company of the Year. Today, we manage 1,600 units across London and the South East, turnover is over £500,000, and our coffee bill is frankly alarming. Growth has been fuelled almost entirely by client referrals - proof that doing the right thing really is the best marketing strategy.
We’ve invested in people who not only bring expertise but share our values. Ruth Perry joined as Senior Property Manager with over 20 years’ experience (including six with Berkeley Homes). In September, Loyda Winning becomes Head of Operations, ensuring our systems scale as seamlessly as our portfolio.
BPM Operations Ltd - our own FM and compliance arm - gives us direct control over on-site service delivery, supported by ISO 45001 accreditation and AML onboarding via ThirdFort.
We became a RICS-regulated firm, I achieved MRICS status, and two more staff are on the same path.
Infrastructure has expanded too: a redesigned website to engage residents and clients, a comprehensive staff handbook, and a new Mayfair office (one street away - the postman will cope).
Crucially, we’ve grown without compromising our property-to-manager ratios. We still believe great management is about relationships, not portals; responsiveness, not red tape. From Mayfair penthouses to mixed-use regeneration schemes, we apply the same principles: clarity, care, and consistency.
2025 has been about proving that scaling up doesn’t mean watering down. We’re the same BPM our first clients trusted - just bigger, better resourced, and maybe slightly more addicted to flat whites. The mission hasn’t changed: deliver personal, accountable service, and make sure our clients feel they’re the only ones we work for, even when we’ve tripled in size.
Milestones That Matter:
Units Managed
In the past year, BPM scaled from 500 to over 1,600 units - with zero outbound marketing, driven entirely by referrals.
Annual Turnover
Turnover more than tripled year-on-year, reflecting rapid client growth, strategic site wins, and consistently high service delivery across the portfolio.
Growth in Portfolio Size
We strengthened our leadership team with a new Head of Operations and Senior Property Manager to support growth and maintain service quality.
Units Taken Over
A major site takeover at Langley Square - one of the UK’s most complex mixed-use schemes - doubling our business overnight.
New Mayfair Office
Expanded into a dedicated HQ in Mayfair to support team growth and client service.
Senior Strategic Hires
We strengthened our leadership team with a new Head of Operations and Senior Property Manager to support growth and maintain service quality.
Managing People, Places, and Expectations
Our proudest achievement this year was the takeover of Langley Square - 740+ mixed-use units with governance issues that could make a solicitor wince, disengaged residents, and TUPE’d on-site staff who weren’t sure what day it was.
Working with one of the UK’s top company law experts, we removed conflicted governance clauses, restored proper oversight and regained access to crucial building safety files.
At the same time, we onboarded the entire site, TUPE’d concierge and cleaning teams into BPM Operations Ltd, and stabilised operations … doubling our business almost overnight. Out of this came our Strategic Site Takeover Protocol, a replicable 30/60/90-day mobilisation plan now applied at every major instruction.
Beyond Langley, we’ve delivered on cladding remediation, major lift replacements, FRA reviews and fire safety upgrades, all on time and with clear value for money.
For directors, our “Board Clinics” demystify leases, legislation, budgeting, and governance - served with tea, biscuits optional but strongly encouraged. Residents get the BPM Helpdesk: real people answering real calls, not “press 4 to be ignored.”
High-risk buildings receive bespoke Building Safety Act compliance packs, FRA dashboards, and disaster recovery plans. Independent FM audits via Focus FM hold us and our suppliers accountable.
Sustainability is woven into operations: individual metering at Oxford Street so residents can choose suppliers; ESG projects to cut costs and carbon impact; water and energy efficiency advice for residents, particularly relevant with rising utility bills.
Clients value our transparency, responsiveness and creative problem-solving. We anticipate issues before they escalate, take ownership when things go wrong, and always follow through. One RMC director told us, “You’ve given us our building back.” It’s not a KPI you can chart, but it’s the reason we do this job, and why our growth has been built on trust.
Going Further: Culture, Leadership, and What’s Next’
BPM’s growth has been matched by sector leadership. We’ve published articles in News on the Block, spoken on podcasts, and contributed to panels, tackling governance, ethics, and mental health in FM roles. Sometimes we ruffle feathers, but always to improve standards and challenge complacency.
Langley Square shaped our Strategic Site Takeover Protocol: governance checks, TUPE guidance, resident engagement strategies, and compliance delivery in a single, transparent plan. It’s the Swiss Army knife of mobilisations, without the corkscrew, sadly.
We choose partners carefully: legal specialists to protect leaseholders, FM auditors to maintain quality, and suppliers who align with our values. We’re not chasing “cheapest wins”; we’re focused on the right outcomes, even if that means harder work up front.
Our team culture is a key differentiator. Staff enjoy private life insurance, TPI and RICS qualification pathways, CPD-accredited training, and unique shared experiences - from a team retreat in Porto to attending MIPIM in Cannes (networking fuelled by ambition, croissants and cab sauv).
We launched our first staff handbook this year, setting out values, wellbeing, flexible working and conduct, giving clarity as we grow. Clients consistently praise our openness, creativity and ownership. Contractors say they feel like partners, not “just suppliers.”
New recruits often remark, “I didn’t think property management could be like this” - which we consider the highest compliment. Our scale-up journey has been about proving that boutique service can survive, and thrive, at scale.
We’ve grown without losing the clarity, care and consistency that define us. Along the way, we’ve confirmed that the secret to scaling isn’t a mysterious formula... it’s people who care, processes that work, and the occasional glass of fizz when a complex project finally crosses the finish line. Buildings may be bricks and mortar, but managing them is all about people.
With Love, Christopher Wade.
Exceptional property management goes beyond buildings - it's about fostering communities, protecting investments, and delivering tailored solutions with a personal touch.
In Their Words
Client Testimonials
Jack Seton
Bridge Insurance Brokers Ltd
Head of FlatGuard
BPM’s growth has been built on gold standards, not shortcuts. Their decision to become a RICS-regulated firm and secure a Designated Professional Body licence under RICS shows a commitment to transparency and best practice that is rare in the industry. In a sector where trust is everything, BPM has set themselves apart by holding to the highest bar of regulation. It’s no surprise their portfolio has expanded so quickly, clients know they’re working with a firm that takes professionalism seriously.
Cassandra Zanelli
Property Management Legal Services Limited
Solicitor & CEO
When BPM took on Langley Square, they inherited a 740-unit development with more governance and legal challenges than most firms see in a decade. Many would have shied away, but BPM leaned in and, crucially, instructed the best in the industry to protect resident directors. They had the foresight to seek specialist advice, tackle conflicts head-on, and rebuild resident trust from the ground up. Their ability to combine legal precision with practical management is exactly what RMCs need when the stakes are high.
Zainab Khatoon
Realty Law
Business Development Manager & Solicitor
I’ve had the privilege of watching BPM’s journey from boutique beginnings to becoming a respected force in property management. What stands out is their absolute commitment to compliance and the law, from AML onboarding to Building Safety Act duties. They don’t just manage buildings; they protect the people who live in them by making sure every legal responsibility is met with diligence. Their growth has been remarkable, but it’s their consistent integrity that makes them such a valued partner.
